Refund policy

Refund & Exchange Policy

At Delta Africa, many of our products are custom-made, printed, embroidered, or produced specifically for each order. For this reason, we are unable to offer refunds or exchanges on custom-made items unless the product is faulty or there has been an error with your order.

Custom-Made Products

Because each item is made to order, we do not offer refunds, returns, or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Colour preference
  • Personal preference after receiving the item
  • Any custom or personalised product that has been produced according to the order placed

We encourage customers to carefully review sizing guides, product descriptions, and order details before completing their purchase.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery at info@deltaafrica.co.za with:

  • Your order number
  • A description of the issue
  • Clear photographs showing the fault, damage, or incorrect item

Once reviewed and approved, we may offer a replacement, repair, or refund at our discretion.

Sizing Issues

As our products are custom-made, we cannot guarantee exchanges for sizing issues. However, if your item does not fit as expected, please contact us at [your email address].

We will review the request on a case-by-case basis and may be able to assist depending on the circumstances, product availability, and condition of the item. Approval of a size-related exchange is not guaranteed.

Non-Returnable Items

The following items are not eligible for refund or exchange unless faulty:

  • Custom-made or personalised products
  • Printed or embroidered apparel
  • Items ordered in a specific size, colour, or design for the customer
  • Products that have been worn, washed, altered, or damaged after delivery

How to Request Assistance

For any refund, exchange, or sizing enquiry, please contact us at:

Email: info@deltaafrica.co.za
Website: https://deltaafrica.co.za/

Please include your order number and relevant details so we can assist you as quickly as possible.

Consumer Rights

Nothing in this policy limits your rights under applicable South African consumer protection laws, including your rights in relation to defective, damaged, or incorrectly supplied goods.