Shipping policy

DELIVERY POLICY:

DELIVERY CHARGES

Delta Africa offers free national shipping on all orders equalling or exceeding R1500. Orders

under R1500 are shipped nationally at a R100 flat rate.

DELIVERY GEOGRAPHY

Delta Africa only delivers to residential addresses in South Africa. We do not ship to P.O. boxes or to farm / small holdings. If you are unsure if we will ship to your address, please contact us at info@deltaafrica.co.za prior to placing your order. Deliveries to Farms, areas considered dangerous by our courier partner will proceed as normal but the customer will be billed additionally for the applicable surcharge.

DELIVERY ADDRESS

It is your sole responsibility to ensure that your delivery address is valid and entered correctly. Should Delta Africa need to cancel your order due to an invalid shipping address being provided, you will be refunded in store credit less the courier fee and will not be entitled to a cash refund. It is your responsibility to ensure someone is available at the address provided at the time of delivery. Deliveries take place Monday through Friday between 08:00 and 17:00. Delta Africa hereby indemnifies itself against failed deliveries. Should we attempt delivery once without success, we will try to deliver again on the following business day and/or contact you via email or telephone to arrange for a second attempt at delivery. If there is nobody present to accept delivery of your order after repeat attempts at delivery, your goods will be returned to the sender and you will be refunded by Delta Africa less the shipping fee forgone. Should you, however, not accept a refund and, instead, wish to offer an alternative address for delivery, re-delivery will be charged at an additional rate.

DELIVERY TIME FRAME

Standard delivery is 7-15 business days. As noted under “Delivery address” above, it is your responsibility to provide an accurate delivery address at which the goods can be accepted for. (Unless otherwise stated) delivery on weekdays during normal working hours (08:00 – 17:00). The couriers work independently and therefore it is not possible to request exact delivery times therefore please use an address where there will be someone present between the delivery window above.